RETURNING ITEMS PURCHASED ONLINE
Return by Mail
If returning by mail, please obtain a Return Authorization by contacting Customer Service at 1-437-703-3003, Monday thru Friday, 8am to 5pm (ET). Be prepared to provide your order number and a brief description of the reason for the return.
Return In-Store
Online purchases can be returned to Building Store for an exchange or refund within 30 days of your purchase. Just bring the item along with the order packing slip or order and we will gladly exchange or refund the purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1-437-703-3003, Monday thru Friday, 8am to 5pm (ET). Be prepared to provide your order number and a brief description of the reason for the return.
RETURNING ITEMS PURCHASED IN STORE
If for any reason you are not satisfied with an item purchased from Building Store, you may return the product within 30 days for a full refund or replacement, whichever you prefer. The limited warranty term is 30-day beginning on the date of invoice. You must provide the original receipt to receive an exchange or refund.
Things to Consider:
* Proof of purchase is required for all returns and exchanges
* Merchandise may be returned within 30 days of purchase for a refund or exchange in the original tender – check and debit card purchases may be refunded in cash
* A valid government issued ID must be presented at the time of return
* For safety reasons, items cannot contain oil or gas in them at the time of return or exchange
* For safety reasons, certain products cannot be returned if opened – please call customer service at 1-437-703-3003
* Some items are subject to a re-stocking fee – see an associate for details
* The manager has the right to refuse returns of any item, at any time, for any reason
* For your convenience, you do not have to exchange or return the item to the store from which it was originally purchased
RE-STOCKING FEES
A 20% re-stocking fee may apply to an item being returned. Items with a 20% re-stocking fee is subject to change at any time.
The re-stocking fee will be waived if any of these conditions are met:
* Item is unopened and in new condition
* Item is exchanged for an upgrade in the same category
* Item is being returned or exchanged under an Extended Service Plan
* Item is being returned or exchanged under Warranty
LIMITED 30-DAY WARRANTY
Building Store makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days beginning on the date of purchase or order. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.
To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase (e.g. in-store receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.
If our inspection verifies the defect, we will replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.